Term and Conditions

1. Our Adventure Community

TrailBlaze Shoes Shop caters to outdoor enthusiasts who value performance, durability, and comfort in their footwear. Our products are designed for hiking, trail running, and active walking adventures.

2. Website Use and Intellectual Property

2.1 Access and Eligibility

Our website is available to users aged 18+ or with guardian consent. We reserve the right to restrict access to certain regions.

2.2 Content Ownership

All content on trailstepshop.com, including text, images, logos, and product designs, is our property or licensed to us and protected by intellectual property laws.

2.3 User Responsibilities

You agree to:

• Provide accurate account information
• Not misuse our website or content
• Not attempt unauthorized access to our systems
• Comply with all applicable laws

3. Product Information

3.1 Product Descriptions

We strive for accuracy in product descriptions, colors, and sizing. However, slight variations may occur due to monitor settings.

3.2 Availability

Products are subject to availability. We may limit quantities and cancel orders if inventory errors occur.

3.3 Intended Use

Our footwear is designed for outdoor activities. Proper fit and break-in are essential for performance and safety.

4. Orders and Payments

4.1 Order Process

Placing an order constitutes an offer to purchase. We process orders within 1-2 business days and send confirmation emails.

4.2 Pricing

Prices are in USD and exclude taxes/duties. We reserve the right to correct pricing errors.

4.3 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. You authorize us to charge your selected payment method.

4.4 International Orders

Customers outside the U.S. are responsible for any customs duties, taxes, or import fees.

5. Shipping and Delivery

5.1 Shipping Options

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: Orders over $50 via EMS (15-25 business days)

5.2 Delivery Times

Delivery estimates are not guaranteed, especially for international shipments. Processing time is 1-2 business days.

5.3 Shipping Restrictions

We cannot ship to some Asian and remote regions. See our Shipping Policy for details.

6. Returns and Exchanges

6.1 Return Policy

We accept unworn, tagged items in original packaging within 15 days of delivery.

6.2 Non-Returnable Items

• Customized/personalized footwear
• Final sale items
• Worn or damaged products

6.3 Return Process

Email [email protected] to initiate returns. For exchanges of the same model, we cover return shipping.

6.4 Refunds

Refunds are issued within 5-7 business days to the original payment method.

7. Warranty and Liability

7.1 Product Warranty

We warrant against manufacturing defects. Contact us immediately if you receive defective merchandise.

7.2 Limitation of Liability

TrailBlaze Shoes Shop is not liable for:

• Indirect, incidental, or consequential damages
• Improper product use or failure to follow care instructions
• Delays beyond our reasonable control

8. Privacy and Data Protection

Your privacy is important. Our Privacy Policy explains how we collect, use, and protect your information.

9. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

10. Governing Law

These terms are governed by Colorado law. Disputes will be resolved in Arvada, CO courts.

11. Contact Us

For questions about these terms:

TrailBlaze Shoes Shop
6672 Urban Court
Arvada, CO 80004, USA
Email: [email protected]