Shipping Policy

At TrailBlaze Shoes Shop, we’re committed to getting your adventure-ready footwear to you quickly and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Note: Delivery times may vary depending on your location and customs processing. We cannot guarantee delivery dates for international shipments.

International Shipping

We ship worldwide (excluding some Asian and remote regions). International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Returns & Exchanges

We design every pair of TrailBlaze shoes to withstand your toughest adventures, but we understand that sometimes the fit isn’t quite right. That’s why we offer a simple 15-day return policy.

Key Return Details

• Return Window: 15 days from delivery date
• Condition: Unworn, in original packaging with tags attached
• Refund Method: Original payment within 5-7 business days
• Exchange Shipping: Free for size exchanges within the same model

Non-Returnable Items

To maintain hygiene and quality standards, we cannot accept returns for:

• Customized or personalized footwear
• Items marked as “Final Sale”
• Products showing signs of wear or damage not present at delivery

Our Simple Return Process

Step 1: Initiate Your Return

Email our adventure-ready support team at [email protected] with:

• Your order number
• Product name and size
• Reason for return/exchange
• Whether you prefer a refund or exchange

Step 2: Package Your Items

Once approved, repackage your footwear in the original box with all tags and packaging materials intact. Include the completed return form that we’ll email you.

Step 3: Ship Your Return

You have two shipping options:

• Prepaid Label: We’ll email you a return label for a $8.95 deduction from your refund
• Self-Arranged: Ship via your preferred carrier (we recommend purchasing tracking)

Note: For exchanges of the same model in different sizes, we cover return shipping costs.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

• Refunds: Processed within 5-7 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Exchanges: Shipped via your original shipping method within 2 business days of approval

International Returns

For customers outside the U.S. (excluding some Asian and remote regions):

• You’re responsible for return shipping costs
• Original shipping fees are non-refundable
• Duties/taxes may be deducted from your refund

Adventure-Ready Guarantee

We stand behind every pair of TrailBlaze shoes. If you receive defective merchandise, contact us immediately at [email protected] for expedited resolution – we’ll cover all return shipping costs for manufacturing defects.

Happy trails,

The TrailBlaze Team