At TrailBlaze Shoes Shop, we design every pair of hiking, running, trail, and walking footwear to withstand your toughest adventures. But we understand that sometimes the fit isn’t quite right or your needs change. That’s why we offer a straightforward 15-day return policy to ensure your complete satisfaction.

Key Points at a Glance

  • Return Window: 15 days from delivery date
  • Condition: Unworn, in original packaging with tags attached
  • Non-Returnable: Customized footwear and final sale items
  • Refund Method: Original payment within 5-7 business days
  • Exchange Shipping: Free for size exchanges within the same model

Our Return Process

Step 1: Initiate Your Return

Email our adventure-ready support team at [email protected] with:

  • Your order number
  • Product name and size
  • Reason for return/exchange
  • Whether you prefer a refund or exchange
Subject: Return Request for Order #[Your Order Number] Dear TrailBlaze Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Product Details: – Item Name: [Product Name] – Size: [Size] – Color: [Color] Reason for return/exchange: [Brief explanation] [For exchanges:] I would like to exchange for: [New Size/Color] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Package Your Items

Once approved, repackage your footwear in the original box with all tags and packaging materials intact. Include the completed return form that we’ll email you.

Step 3: Ship Your Return

You have two shipping options:

  1. Prepaid Label: We’ll email you a return label for a $8.95 deduction from your refund
  2. Self-Arranged: Ship via your preferred carrier (recommend purchasing tracking)

Note: For exchanges of the same model in different sizes, we cover return shipping costs.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5-7 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped via your original shipping method within 2 business days of approval

Non-Returnable Items

To ensure hygiene and quality standards, we cannot accept returns for:

  • Customized or personalized footwear
  • Items marked as “Final Sale”
  • Products showing signs of wear or damage not present at delivery

International Returns

For customers outside the U.S. (excluding some Asian and remote regions):

  • You’re responsible for return shipping costs
  • Original shipping fees are non-refundable
  • Duties/taxes may be deducted from your refund

Adventure-Ready Guarantee

We stand behind every pair of TrailBlaze shoes. If you receive defective merchandise, contact us immediately at [email protected] for expedited resolution – we’ll cover all return shipping costs for manufacturing defects.

Questions about our policy? Our customer service team treks through mountains of support requests daily and will respond within 24 hours. Email us at [email protected] or write to our headquarters at 6672 Urban Court, Arvada, CO 80004, USA.

Happy trails,
The TrailBlaze Team