FAQ

We specialize in high-performance footwear for outdoor enthusiasts, including hiking boots, trail running shoes, walking shoes, and adventure sandals – perfect for everything from marathon training to backcountry trekking.

Our menu categories (Hiking, Running, Trail, Walking, Sandals) are designed to help you find the perfect footwear for your specific activity:

• Hiking: Rugged boots for challenging terrain
• Running/Trail: Lightweight, responsive shoes for speed and agility
• Walking: Comfort-focused shoes for everyday adventures
• Sandals: Versatile footwear for warm-weather exploration

Absolutely! Our footwear is designed to meet the demands of serious adventurers, whether you’re training for a marathon or preparing for an expedition. Many professional outdoor athletes trust our shoes for their performance and durability.

During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save preferences, and speed up future purchases.

Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to reset your password securely.

We process orders quickly to get your adventure gear to you fast. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.

We ship worldwide to most countries (excluding some remote areas and parts of Asia). Our global delivery network ensures your performance footwear reaches you efficiently, wherever your trail leads.

We offer two shipping methods:

1. Standard Shipping ($12.95 USD): 10-15 business days via DHL or FedEx with tracking
2. Free Shipping: 15-25 business days via EMS for orders over $50

Pro Tip: For time-sensitive adventures (like upcoming races), choose standard shipping and order at least 3 weeks in advance.

Our footwear experts in Arvada, Colorado carefully hand-check each pair for quality and proper fit before shipping. Processing typically takes 1-2 business days before dispatch.

You’ll receive an email with tracking information as soon as your order is dispatched. Use this tracking number with the carrier’s website (DHL, FedEx, or EMS) to follow your adventure-ready footwear’s journey.

We stand behind every pair we ship. If your footwear doesn’t meet your trail expectations, you have 15 days from delivery to initiate a return for exchange or refund. Items must be in unworn condition with original packaging for hygienic reasons.

Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.

Once we receive your return, please allow 5-7 business days for processing. Refunds will be credited to your original payment method.

Contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover return shipping costs in these cases.

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are encrypted and processed through our secure checkout system.

Absolutely. Your payment security is our priority. We use industry-standard encryption and never store your full payment details on our servers.

Currently, we don’t offer installment plans directly, but some credit card providers and PayPal may offer this option at checkout.

Our adventure-ready customer team is happy to help! Email us at [email protected] for any inquiries or special requests.

We’re available Monday-Friday, 9am-5pm Mountain Time (GMT-7). We strive to respond to all inquiries within 24 business hours.

Our headquarters and fulfillment center is located at 6672 Urban Court, Arvada, US 80004. This is where our team of footwear experts carefully prepares every order for its journey to you.